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ChoreHero

Contact and Support

ChoreHero support now follows a guided path:

  1. run quick self-checks first
  2. submit a support ticket from the parent app when needed
  3. track ticket updates inside the parent support hub

Open the support hub: Parent Dashboard support hub

Guided self-check before creating a ticket

Use this checklist before opening a ticket:

  • confirm you are signed into the correct parent account and household
  • refresh the page and retry the same action once
  • verify whether this is mainly an account/login issue, a billing issue, or a chores/rewards workflow issue
  • check your internet connection and retry from a stable network
  • write down the exact error message and the time it happened
  • capture at least one screenshot when the issue is visible on screen

If the issue is still unresolved, create a ticket in the support hub link above.

How to open a support ticket

  1. Open Parent Dashboard support hub.
  2. Select the category that best matches your issue.
  3. Add a short summary of what you were trying to do.
  4. Include the details from the checklist above (error text, time, screenshots).
  5. Submit the ticket and keep the support hub open to monitor updates.

Parent Dashboard support ticket intake flow in the app

The screenshot above shows the in-app support intake panel used for creating a new ticket from the parent account.

Include these details in every ticket so support can resolve it faster:

  • whether this affects parent actions, child actions, or both
  • the exact page or screen where the issue happens
  • the step that fails (for example, login, billing update, approving a chore, or reward redemption)
  • any recent changes before the issue started (plan change, onboarding update, settings change)
  • device and browser/app context when relevant
  • screenshot or copied error text

Current routing

Account or sign-in issues

Billing questions

  • open the parent app
  • go to Parent Dashboard > Account > Billing
  • use the billing or customer-portal actions first
  • if still blocked, open Parent Dashboard support hub

What to include when asking for help

Share:

  • whether the issue affects a parent or child flow
  • the household action you were trying to complete
  • whether the issue started after a billing, onboarding, or settings change
  • screenshots or exact error text when available

How status updates are delivered

  • when support posts an update, parents see a dashboard notification in the app
  • the Account nav badge shows pending support updates
  • ticket threads are visible in Parent Dashboard > Account > Support
  • support update emails include a direct link back to the same support hub

Parent Dashboard support status updates panel in the app

The screenshot above shows where ticket status and support updates appear inside the parent support hub.